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FAQ

FREQUENTLY ASKED QUESTIONS

General Questions | Order Status Questions | Shipping and Delivery Questions

Returns

Parts

Payment Information

Paypal

Technology

About

Returns

How long does it take for me to get a refund?
Once the product has been received at our warehouse please allow 4-5 business days before the refund is issued.

I printed out my label and misplaced it. How can I retrieve it again?
A: you may simply open the email we have sent you previously. On the e mail you will see a link that you can click on and a return label will open. Simply print it and you are good to go.

I want to return my purchase! What do I do?
A: OK wrong Size, or part or fitment problems are not an issue. Please return the new (unused product to Motorcycle House within 60 days from the day you Received the order. Shipping cost would not be refunded, any kind of brokerage fees, taxes or international shipping fees are nonrefundable. If the product or a part has been worn or the part has been installed on the bike the return would not be possible. The return must include all the tags and/or packaging and be shipped back to us in a box. You may receive the customer support to deal with any issues regarding warranty claims or product defects.

I would like to return a gift that was sent to me. How do I do that?
No problem if the Gift card did not work for you. You may contact us via Live Chat or Call us at 888.266.4787 in order to get help. Our staff would require a few quick questions to access the account that your gift card was purchased on. You must be able to provide our staff the last name and the first name of the actuall purchaser of the Gift card. We would also need email address of the purchaser. All refunds would be made to the actual purchaser and the refunds would be made back in the same way the way payments were made. For example if a customer used master card to make a payment the refund would be made on the same card.

I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
You will get Motorcyclehouse.com Store credit if you return the orders made using gift cards.

Parts

How do I know my parts?
Motorcycle House has paid a lot of attention towards making the website easy for the customers to navigate. Our Quick search filters are located almost on all the pages. 4 Drop downs are available where you can search a motorcycle part number by Year, Make, and Model and Part type.

I want to know if you carry a specific brand/color/size/width?
Across the Board

Are there MotorcycleHouse.com gift certificates and/or gift cards?
Yes

Do you do back orders?
A: Most of the times we do not do back orders however a few exceptions exist.

Do you have a catalog?
A: No, At the moment our catalogue is Virtual making it faster to update new products and offers sales.

Do you offer Live Chat support?
Yes we do please Live Chat

How can I write a review on a product?
It is very simple, please go to the product you want to write the review for. Enter your name, e mail address and Review title. Next Rate the review. You can choose to give a product between 1-5 starts. I being the lowest score and 5 stand for the best. Next you can enter detailed product review in in the box. There is no limit to the length of the review. Once you are done writing the review please Click Submit button review. Most reviews are automatically uploaded within hours however. If the review has offensive language or try’s to spam our system by submitting reviews irrelevant to the product with intention to direct the user to another website or product that has no relevance with the product, such reviews will not be published.

How do I unsubscribe from any of your mailing lists?
Please log into your account, on the top right you will see a drop down with an option saying mailing lists. Please click onto it and unsubscribe yourself.

How do I use my Gift Certificate/Coupon Code/Store Credit Code?
Once you put a product in shopping card you will see a box under the product price on the first checkout page. Please put the code for Coupon, Store credit or Gift Card in there. Please click on the button saying: Click Here to Relocate Totals

I tried to check out and the item in my shopping cart disappeared, what happened?
We apologize for such inconvenient in advance. However if this happens it means that another customer has purchased the product that had a quantity 1 in stock. Please note that adding the product to the card does not guarantee that you have purchased the product.

Is the item I want going to go on sale soon?
Is the item I want going to go on sale soon? The best way to find the sales and coupons is to subscribe to our e mail list or like us on face book.

My email address has changed. How do I update this information to my current account?
Please log into your account. From top right drop down menu choose: Change Personal Information and change your Personal Details.

The item I want is out of stock. What do I do now?
Very simple Please click onto the icon in front of the Back orders, a small window will pop up. Please enter your email in there. Once we get the product in stock we will email you to the provided e mail address.

Do you accept orders through VOIP?
Unfortunately we can not accept orders from voip.

Payment Information

Do you accept international credit cards?
At this time we can accept credit card as long as they have a visa or master card, American Express, Discover logo on them. The card may be from another country. However we can only ship to USA and Canada.

Do you allow Cashier's Checks or Money Orders?
No

Do you charge sales tax on any item?
No we do not charge sales Tax

Is it safe to use my credit card on your site?
At Motorcyclehouse.com we understand the safty and protection of our customers extremely well and we use several measure to ensure this. Not only this a whole department is dedicated towards Monitoring the security of your credit card, personal information even the email and phone number.

Is it safe to use my debit card online?
Yes

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal

What can cause my order to be delayed?
If the billing information does not match the one bank has for your credit card or the shipping address cannot be tracked it may cause a delay. However our staff will contact you within hours to correct any mistakes.

What is Motorcyclehouse.com Store Credit
Store credit at Motorcyclehouse means that you have a certain amount that your can use only at Motorcyclehouse.com.

How can I obtain the balance of my store credit?
Store credit can be checked by logging in to the account. From the top right drop down menu click on to the Check Gift card balance. Enter your code to check balance.

How do I use store credit?
Once you put a product in shopping card you will see a box under the product price on the first checkout page. Please put the code for Coupon, Store credit or Gift Card in there. Please click on the button saying: Click Here to Relocate Totals

I lost my store credit code, how do I get it?
You may access your old email which contains the store credit. If you cannot locate the email you may Live Chat or call us.

What is store credit and how do I get it?
Once the item is returned and you choose not to get a refund and intead want a store credit you may go for it. This is one of the ways of getting store credit. Some time we at motorcyclehouse send credit to our loyal customers. Paypal

How do I sign up for PayPal?
You can follow this link to Sigup for a free Paypal Account. www.Paypal.com

How do I use a Paypal payment option?
Once you are on the checkout page. You will be asked very clearly regarding the payment options. Please Choose PayPal. This action will redirect you to the PayPal website to sign in and approve the payment. You will then be redirected back to our Website to complete the order.

What do I do if I have questions about my PayPal account?
You may Contact PayPal Customer service by calling 88-221-1161 or go to www.Paypal.com

Technology

What are cookies? Do I need to enable cookies on my browser?
Cookies contain small amount of data that is used to track a customers habits. Most browser allow cookies. The ookie do not store personal information for example credit card information etc. Most Ecommerce website have cookies.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please call us or Live Chat in order to solve any such problem.

About

Are there any benefits to having an account with you?
If you have an account with us you can access the following that the customers without the account can not access. 1- View account summary 2- View account activity 3- Change login information 4- Change personal Information 5- Change mailing address 6- Change company information 7- Change email subscription 8- Clos ethis account In addition to these you can also Enjoy A- View public Wish List B- View Rewards Details C- Check Order Staus D- Check Gift Card Balance

How can I get assistance if I need it?

contact us

What is your shipping and return policies?
Shipping and related issues -Shipping -Returns -Refunds -Exchanges

Refunds

Once the product has been received at our warehouse please allow 4-5 business days before the refund is issued.

Exchanging?

For exchanging the product please email us with the product number you have purchased and your order number. Also provide us the product you would like to exchange your current product with. If you have any other question that you did not get an answer to please feel free to contact the house at the following
contact us

What kind of selection do you have?
We aim To carry all Motorcycle Parts and Apparel that exist in the world.

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